Last Updated: August 28, 2026
At Abervin Digital, we want you to feel confident when trusting us with your business idea. Our promise is simple: you bring the vision, and we build everything else.
This Refund & Satisfaction Policy explains when refunds may be issued for our services and packages. Because our work involves strategy, creative development, technical implementation, third-party platforms, and customized marketing assets, refunds are subject to the conditions below.
We stand behind the quality of our work.
If you are genuinely dissatisfied with the work delivered, tell us before final project completion and give us the opportunity to make it right.
Depending on the circumstances, we may:
Our goal is not simply to complete an order. Our goal is to deliver something you are confident putting in front of your customers.
Your project begins once:
If you request cancellation before Abervin Digital has begun work, you may request a full refund of the amount paid for Abervin Digital’s services.
Once production has started, refunds are subject to the process described below because customized work may already have been created specifically for your business.
This includes, but is not limited to:
Abervin Digital’s 48-hour promise applies to the defined scope of the package or service purchased, beginning after we receive the information, assets, access, and approvals reasonably required to complete the work.
Our standard process is:
0–2 Hours: Discovery & Strategy
We review your business, audience, competitors, goals, and instructions.
2–8 Hours: Brand Foundation
We establish the appropriate visual identity, messaging, positioning, and creative direction.
8–20 Hours: Digital Presence
We build the website, landing pages, forms, booking/checkout systems, and other agreed digital assets.
20–32 Hours: Marketing Engine
We implement agreed funnels, lead magnets, email systems, automations, CRM connections, and related marketing infrastructure.
32–42 Hours: Customer Acquisition
We implement agreed SEO, analytics, tracking, advertising setup, social integrations, and other acquisition systems.
42–48 Hours: Review & Customer Ready
We test the agreed deliverables, correct issues, optimize for mobile, and prepare the project for launch.
Client delays, missing information, unavailable third-party platforms, approval delays, technical issues outside Abervin’s control, or requests that materially expand the original scope may extend the delivery timeline.
You may request a full refund of the eligible Abervin Digital service fee if you are not satisfied with the project, provided all of the following conditions are met:
Before final delivery: The request is submitted before the project has been finally delivered.
Feedback requirement: You must provide clear and reasonable feedback describing what you are dissatisfied with and allow Abervin Digital at least one reasonable opportunity to address the issue.
Unused final deliverables: You have not represented the final deliverables as your own completed work, launched them commercially, sold them to customers, or otherwise materially used the completed deliverables.
Timely request: The refund request is made within 7 calendar days of the project’s final delivery or completion, whichever occurs first.
This guarantee exists to protect customers who genuinely feel that we have not delivered what they purchased and not as an opportunity to receive completed business assets at no cost.
Because Abervin Digital projects can contain numerous independently produced services, a project may have substantial work completed before a refund request is made.
If a refund request is made after significant production has occurred, Abervin Digital may determine that a partial refundis more appropriate than a full refund.
The amount may take into account:
Our objective is to reach a fair resolution based on the work actually performed.
Refunds generally cannot be issued when:
Important: Abervin Digital does not guarantee a specific amount of revenue, leads, sales, search rankings, advertising performance, or business valuation. Our guarantee applies to the quality and delivery of the services purchased, not to a particular business outcome.
Certain projects require third-party services or platforms.
These may include:
Fees paid directly to third parties are not refundable by Abervin Digital.
Likewise, advertising spend paid to Google, Meta, TikTok, or another advertising platform is not considered an Abervin Digital service fee and is not refundable by Abervin Digital.
Abervin Digital projects require reasonable client participation.
If we require information, access, feedback, approval, or clarification and the client does not respond for 30 consecutive calendar days, Abervin Digital may place the project on hold or mark the project complete based on the work completed at that time.
Once a project is marked complete because of client inactivity:
We will make reasonable attempts to contact the client before taking this action.
Our packages are based on a defined scope.
If you request substantial changes after production begins, including a new business direction, additional pages, new funnels, additional automations, entirely different branding, additional campaigns, or other work outside the original order, those requests may require an additional fee.
A refund cannot be requested simply because the client decides they want a substantially different project from the one originally purchased.
We’ll always communicate significant scope changes before charging additional fees.
Before processing a refund, Abervin Digital may offer one or more of the following solutions:
These options exist because we’d rather fix the problem than simply end the project.
Approved refunds will be issued to the original payment method used for the purchase.
Processing times depend on the payment processor and financial institution. Abervin Digital is not responsible for delays caused by banks, payment processors, currency conversion, or other financial institutions.
To request a refund, please provide:
Abervin Digital will review the request and respond as promptly as reasonably possible.
Our entire business is built around one promise: You Bring the Vision. We Build Everything Else.
You shouldn’t need to become a web designer, copywriter, marketer, SEO specialist, funnel builder, or automation expert just to turn an idea into a real business.
That’s why we built Abervin Digital around execution.
From strategy and branding to websites, funnels, email, SEO, advertising, and automation, our job is to take your idea and turn it into something you can actually put in front of customers.
We don’t expect you to know how to build it. That’s what you’re hiring us for.
And when you hire us, our commitment is simple:
We’ll do everything reasonably within our scope to make sure you’re proud of what we build.
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